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For help with an existing order, including order status, returns and exchanges, or billing and payment issues, please email us. We’re here to help. Due to the size and handmade nature of some of our products, we are unable to accept returns at this time. If your item(s) arrived damaged, please contact us.
For PR and general enquiries, please email firstname.lastname@example.org.
Streamlined customer service + trade discount on all orders.
Who is it open to?
Our Trade Program is open to interior designers, architects, home developers, set designers, and home stagers.
Level 1 - Spend is under $10,000 yearly. Save 15%
Level 2 - Spend is between $10,000-30,000 yearly. Save 20%
Level 3 - Spend is over $30,000 yearly. Save 25%
Due to the handmade nature of our products, there are specific care instructions depending on the texture and materials used. Please review the care section, located on each product’s page, for specific instructions. For any questions, please feel free to email us at email@example.com.
Settlers Club currently only ships products to addresses inside the United States. At this time, we do not offer shipping to Hawaii or Alaska. Free shipping is applicable on all Settlers Club products.
Shipping Fees and Delivery Time
While we work to get all orders out as quickly as we can, due to circumstances with our shipping partners, you may experience delays with your order. We appreciate your patience.
What courier service do you use?
Packages are shipped UPS, USPS, or FedEx depending on your location.
When will I receive tracking information?
You will receive an email with tracking information as soon as your order is processed. However, it may take a few hours to appear in the UPS, USPS, or FedEx tracking system. You may check the status of your order at any time by clicking on the tracking link included in the email.
Can I change my address after an order is placed?
Once an order is processed, we are not able to change the address.
Please note that due to the handmade nature of our products, we do not accept any returns at this time, and all items are final sale. Once your order has been placed, it cannot be modified or cancelled and the purchase is considered final.
It is the customer’s responsibility to accurately measure their spaces prior to placing an order for any product on our site. All sizing and details can be found on our product’s individual pages.
Should you need to modify your order for any reason, please reach out to firstname.lastname@example.org within 24 hours for assistance. We are unable to guarantee any changes but will do our best to accommodate. Past the 24 hour timeframe, we are unable to make any changes.
By purchasing from Settlers Club, you are agreeing to our purchasing policy. Please review prior to placing an order.