Shipping policy

Settlers Club currently ships to addresses in the United States, including Hawaii. At this time, we do not offer shipping to Alaska. Free shipping is applicable on all Settlers Club products.

WHEN WILL MY ORDER SHIP?

Lead times depend on the product, and the current estimate is shown on each product page:

● In-stock pieces (decorative surfboards, skate decks, linen basketballs and soccer balls, the Lasso Hat, and games) typically ship within one week of your order. Pieces marked as backordered or made to order on the product page ship on the timeline shown there.

● Framed flags and framed wall art are custom framed after purchase. They are typically framed, processed and shipped within 2–3 weeks.

● Personalized pieces (such as the Custom Settlers Sail Flag) are embroidered and framed to order and typically ship within 6–10 weeks.

Lead times are estimates, not guarantees. Shipping is calculated based on business days only; we do not ship on Saturdays, Sundays or holidays. While we work to get all orders out as quickly as we can, delays with our framing and shipping partners can occur, and we appreciate your patience. Because framed and personalized pieces are made to order, changes can only be requested within 24 hours of placing your order.

WHAT COURIER SERVICE DO YOU USE?

Packages are shipped UPS, USPS, or FedEx depending on your location.

WHEN WILL I RECEIVE TRACKING INFORMATION?

You will receive an email with tracking information as soon as your order ships. It may take a few hours to appear in the carrier's tracking system. You may check the status of your order at any time by clicking on the tracking link included in the email.

CAN I CHANGE MY ADDRESS AFTER AN ORDER IS PLACED?

Once an order has shipped, we are not able to change the address. If you need to change the address before your order ships, email support@settlersclub.com as soon as possible and we will do our best to accommodate, though we cannot guarantee changes. Please note that once a package is with the carrier, we are unable to contact the driver or give delivery instructions on your behalf.

DAMAGED ON ARRIVAL?

Every order is covered by the Settlers Club Guarantee: if it arrives in anything other than perfect condition, we repair, replace or refund it. Email support@settlersclub.com within 48 hours of delivery with photos of the packaging and the piece, taken before it is hung. Full details are in our Terms of Service.